International Shipping & Delivery FAQ's1.How can I track my package?
You will receive a confirmation e-mail with the tracking link once your order ships.2.How do I estimate my delivery date?
The processing time for a order varies with the product type and stock status. Mostly, processing time can be 7 to 30 working days. Shipping time normally is 3-4 business days.3.What shipping methods do you offer?
DHL, UPS, EMS, TNT, FedEx, etc.4.What countries or regions do you ship to?
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.5.Do you ship to PO Boxes or APO/FPO military addresses?
Sorry, P.O Box & APO &FBO & Military base address not available. please offer full clear address when order.
Order Changes And Requests FAQ'sHow do I check my order status?
ExtensionsOfGold Orders are processed Monday through Friday excluding weekends and holidays. Tracking information is sent via email on the day that the order is shipped out.Can I make changes or cancel my order?
Please e-mail email@example.com with your order number and your request to change or cancel and we will try to accommodate your request before your order enters processing at our warehouse. If your order is already in processing at our warehouse or has been shipped, we will not be able to change or cancel it.When will I receive my order?
The processing time for a order varies with the product type and stock status. Mostly, processing time can be 7 to 30 working days. Shipping time normally is 3-4 business days.How do I contact Customer Service about my order?
Please click on the bottom right Chat Box to have a live chat with our customer service. We are always here, if we are offline, please send us offline message and we will respond within 12 hours. You are also welcome to contact us with email firstname.lastname@example.org for any questions.
Payment And Pricing FAQ'sWhat types of payment does ExtensionsOfGold accept?
There are many payment methods available on ExtensionsOfGold.com such as Paypal, Western Union, Money Gram.
Return And Exchange Policy FAQ’SCan I return or exchange my Order?
Yes, We accept returns on all eligible products. Please see our Return Policy.What is the return or exchange period?
We will provide a refund on unopened products within 3 days from the delivered date.May I return my products without contacting you?
You must contact us prior to sending your return, please note that refunds for merchandise returned without contacting us cannot be guaranteed.Do I have to pay for the shipping of my return?
Yes, all customers are responsible for their own return shipping costs.
Hair Suitability And Care FAQ’SShould I wash my hair before I install it?
Our hair is very clean and neat, but the shipping process sometimes flattens the hair and a nice wash with soft shampoo can really bring it back to life.How do I wash and how often should I wash them?
All our hair systems are make with human hair, which means they can be washed and styled just like your own natural hair. Since our it do not receive natural oils from the scalp like natural hair does, however, they do not need to be washed as often. Make sure to wash & condition your hair at least once a week, twice a week is better.How to care my human hair system?
Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair extension is very important to keep it soft and manageable, so use leave in conditioners.Can I bathe, shower, swim, go out in the wind and rain, and play sports with my hair systems?
We don't recommend to wear it while sleeping, as this can cause excessive tangling, it will damage your hair. While you can get your hair extensions wet, it is best not to shower with them on. They should be shampooed and conditioned separately. It's best not to wear your hair systems while swimming. Because our hair system are made of 100% natural hair and exposure to chlorine will strip the hair of it's moisture just like it does to your hair.
ExtensionsOfGold Products FAQsHow do I ensure I'm picking the right colour?
If you are confused at color choosing, please take a peek at our Hair Color Guide which will help you find your perfect shade. To ensure you're choosing the right colour extension, use the middle to the ends of your hair as a reference – not your roots. If you're still torn between two colours, opt for the lighter shade as extensions can be dyed darker. If you can't decide, please send a picture of your hair color to our email: email@example.com, We will help you.Can I dyed/color/tone or bleached the hair?
Yes. All our hair systems are make with 100% human hair, so they are able to colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want.What type of hair material is used?
We use only 100% Remy Human Hair in our hair systems. It can be straightened with a flat iron, curled with heat, or chemically treated to perm or dye the hair. We usually choice the highest grade European hair or Brazilian hair as material. They are soft to the touch, and is destined to last a long time.Is the hair will be shedding or tangle?
no shedding. can be tangle due to being dryness, oil & dirt build-up, salt-water, chlorine and not combin out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better.What is European human hair?
European hair also known as Russian hair, European hair is the finest type available, it much softer and lighter with more natural color, depth of tone and strength.100% natural European hair dose not processed, it has a gloss and texture, making it most natural integration and hair texture. It is also ideal for highlights.Can you help me find my perfect hair system?
Yes, we supply free support throughout the whole order making process. Our customer team is here to assist with personalized consultations. We can analyze your texture, color, length, and volume, to give you recommendations on which hair will help you achieve your desired look. We'll even send you pictures of the exact hair we have in mind, so you can love the texture and color before we ship it out to you!Can I choose custom made? Where should I start and what steps do I take?
Sure, in addition to our pre-made hair systems. we offer custom made orders for women's hair replacement. You can have any length, density you want, or even the color you always dreamed of. All hairpiece on our website can be custom ordered to suit your individual needs at affordable price. Once ready for a custom order, please send an email to firstname.lastname@example.org to get started. In your email, please include Cap type you prefer/Cap size for toppers/Your desired color/Hair length you want, if you have any specific requests, for example, no comb/all clips, poly strip front, lace front, etc., please also include it in your email.Do you have a wholesale program?
Absolutely. If you are interested in retailing or want to wholesale our products, please contact with us via e-mail email@example.com! We will make best plan of cooperation according to your needs.Is the picture on your website exactly the same as what I'll receive?
Theoretically speaking is it! But we do not rule out the frequency of computer display and the extrusion during shipping bring in some differences. If this happened, we suggest you take care the wig first then wear it. If you can't do it well, you also can go to a professional hairdresser.
We are here to help you 7 days a week and respond within 24 hours.
If you still have any questions, please email us at: firstname.lastname@example.org