Your satisfaction is our goal. We accept returns on all eligible products. Please see our Return Policy below for our eligible product standards.
Returns Or Exchangs Conditions
- Any Returns Or Exchange must be apply within the 3 days from the delivered date.
- The returned must be in all of its original packaging & not be removed from the packaging.
- Special custom order can not be retured unless the product is not customized as required.
- Orders are captured in our system within 2 hours of order placement. Any changes to an order must be made within the 2 hours of placing the order.
- Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with.
If you are not completely satisfied or have ordered the wrong color, we are more than happy to offer you an exchange for another item of the same value or store credit. Exchange must be made within 3 days of original purchase, must be unused, and in the original packaging. Used or product that is not attached to the original packaging cannot be returned or exchanged.
Returns Or Exchangs Fee
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.
- A return handling fee will be applied for all products returned for refund:
- Items $100 or less: $5.00 Handling Fee
- Items Over $100: $10.00 Handling Fee
- Human Hair Over $300: $25.00 Handling Fee
Custom Orders: A 35% restocking fee will apply for any returned and/or canceled custom orders. If you would like to exchange your custom order for an in-stock item, no restocking fee will apply.
Promotional items must be included with your return for a refund. Any purchase using a promotional code for a Free Product must also include the free product to receive a refund. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.
Refunds will be processed within 3 to 5 business days from receiving your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Typically, financial institutions will process within 3 to 9 business days. Please note your bank may have a delay in processing your credit back to your account.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Our hair is 100% human, remy hair and as such, (as with all organic products) slight color variations are expected. As a result, we can not guarantee perfect color consistency with each batch of hair. If you find that the color is different than expected please follow the return policy to make an exchange.
In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions.
If you need to return or exchange items, send us an email at email@example.com. If it is eligible for a return or exchange and we agree to your return, then you can send the product back to us.
We advise all customer to obtain/keep proof of postage until the return has been completed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Give your package to your mailman or drop it at the nearest post office. Do not return packages to self-serve drop boxes, as this will result in delays.
If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance.
Should you have any other questions, feel free to e-mail us at firstname.lastname@example.org. We're here to help!