Your satisfaction is our goal. We accept returns on all eligible products. Please see our Return Policy below for our eligible product standards.
(1) Returns or Exchangs Conditions
All Returns or Exchangs must meet the following conditions:
Must be within 15 days from the delivered date.
Must be in all of its original packaging & not be removed from the from the packaging.
Hair has not been installed, colored, cut, worn or altered.
If an item has lace, the lace must remain intact and cannot be cut.
Custom-made items cannot be returned or refunded.
Promotional and free items are non-returnable by themselves.
RMA request must be submitted by phone, email, or online.
In the case of receiving a damaged item(s) or shipping back damages, please contact Customer Service prior to taking any actions.
Due to hygiene reasons we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with. Altered packaging/product, worn, or damaged items are not eligible for return. All products come in packaging which allows easy checking of the colour suitability. We provide a complimentary wig cap in each shipment for hygienic purposes. This helps to maintain the product’s eligibility for return. In the event you return any wigs, please keep the cap as a gift from us to you.
(2) Returns or Exchangs Process
If you need to return or exchange items, send us an email at firstname.lastname@example.org. If it is eligible for a return or exchange, We will send you an RMA number. After you receive RMA number, send your item with RMA number to the following address:
Qingdao Premier Wigs Co., Ltd
Daguhe industrial park
We advise all customer to obtain/keep proof of postage until the return has been completed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
Refunds will be processed within 3 to 5 business days from receiving your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed. Typically, financial institutions will process within 3 to 9 business days. Please note your bank may have a delay in processing your credit back to your account.
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
(3) Returns or Exchangs Fee
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 20% cancellation fee charged. Shipping and handling charges are non-refundable.
A return handling fee will be applied for all products returned for refund:
- Items $100 or less: $5.00 Handling Fee
- Items Over $100: $10.00 Handling Fee
- Human Hair Over $300: $25.00 Handling Fee
Custom Orders: A 35% restocking fee will apply for any returned and/or canceled custom orders. If you would like to exchange your custom order for an in-stock item, no restocking fee will apply.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The cost of return shipping will be deducted from your refund.
Promotional items must be included with your return for a refund. Any purchase using a promotional code for a Free Product must also include the free product to receive a refund. Full purchase price of free product will be deducted from your final refund if you decide to keep the item.
Orders are captured in our system within 2 hours of order placement. Any changes to an order must be made within the 2 hours of placing the order.
Give your package to your mailman or drop it at the nearest post office. Do not return packages to self-serve drop boxes, as this will result in delays.
If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance.
Should you have any other questions, feel free to e-mail us at firstname.lastname@example.org. We're here to help!